Shipping Policy

Last updated: 20 April 2025

Thank you for shopping with NevKer. We proudly ship worldwide and strive to provide a seamless delivery experience. Below you'll find our full shipping terms and conditions.

 

 

1. Where We Ship

We currently ship to most countries worldwide, with primary service in:

  • United Kingdom
  • United States
  • European Union countries
  • Canada, Australia, and other select international regions

📌 If you’re unsure whether we deliver to your area, please contact us at support@nevker.com.

 

 

2. Processing Times

  • Orders are typically processed within 1–3 business days
  • Orders placed on weekends or holidays are processed the next business day
  • You will receive a confirmation email once your order has been shipped, including tracking information

 

 

3. Estimated Delivery Times

Region

Estimated Delivery Time

UK & EU

5–10 business days

USA & Canada

7–12 business days

Asia-Pacific

7–14 business days

Rest of World

10–20 business days

📦 These are estimates only. Actual delivery times may vary based on destination, customs clearance, and local carrier delays.

 

 

4. Shipping Fees

Shipping costs are calculated at checkout based on your location and the total order value. Some items may qualify for free shipping promotions, which will be clearly displayed at checkout.

 

 

5. Order Tracking

Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking number and link. You can monitor the status of your delivery at any time.

 

 

6. Customs, Duties & Taxes

  • Orders shipped outside of Hong Kong may be subject to import duties and taxes (including VAT), which are applied once the shipment reaches your country.
  • These fees are not included in your order total and must be paid by the recipient.

📌 NevKer is not responsible for delays caused by customs processes.

 

 

7. Wrong or Incomplete Address

Please ensure your shipping address is complete and correct. NevKer is not responsible for orders delayed or returned due to incorrect address details.

 

 

8. Lost or Delayed Packages

If your package is significantly delayed or appears lost:

  1. Contact the shipping carrier using your tracking number
  2. Reach out to us at support@nevker.com so we can assist further
  3. Claims for lost parcels must be made within 30 days of the estimated delivery date

 

 

9. Contact Us

If you have any questions about shipping, tracking, or delivery times, please get in touch:

NevKer
📍 UNIT A7, 12/F ASTORIA BLDG, 34 ASHLEY RD, TSIM SHA TSUI, HONG KONG
📧 support@nevker.com
📞 +44 7446 431774