Refund & Returns Policy

Last updated: 20 April 2025

Thank you for shopping with NevKer. We stand behind the quality of our products and want you to be completely satisfied with your purchase. Please read our refund and returns policy carefully.

 

 

1. Return Eligibility

We accept returns within 30 days of delivery, provided the item meets the following conditions:

  • Unused, unwashed, and in original condition
  • Includes all original packaging, manuals, and accessories
  • Not a final sale or non-returnable item (see below)

📌 We reserve the right to deny returns that do not meet these criteria.

 

 

2. Non-Returnable Items

Due to hygiene and safety reasons, we cannot accept returns or exchanges on the following:

  • Personal care and beauty devices that have been opened or used
  • Items marked as "final sale" or "non-returnable"
  • Digital products or downloadable content
  • Gift cards

 

 

3. How to Initiate a Return

To start a return, please contact our support team at:

📧 support@nevker.com
📞 +44 7446 431774

Please include your order number, item(s) you wish to return, and reason for return. Once approved, you’ll receive return instructions and a return address.

 

 

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without proof of delivery.

 

 

5. Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days.

📌 Shipping charges are non-refundable unless the return is due to our error.

 

 

6. Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped. If you need an exchange, please contact us within 7 days of delivery.

 

 

7. Damaged or Faulty Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery with photos of the damage
  • We will arrange a replacement or issue a refund at no cost to you

 

 

8. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or payment provider
  2. Contact your credit card company (it may take time before your refund is officially posted)
  3. Still no refund? Email us at support@nevker.com

 

 

9. Customs, Duties & International Returns

We ship globally. NevKer is not responsible for customs duties, taxes, or return fees incurred during the return process from international locations.

 

 

10. Contact Information

For any questions related to refunds or returns, please contact:

NevKer
📍 UNIT A7, 12/F ASTORIA BLDG, 34 ASHLEY RD, TSIM SHA TSUI, HONG KONG
📧 support@nevker.com
📞 +44 7446 431774