Frequently Asked Questions

📦 Where do you ship to?

NevKer ships worldwide, with free shipping on all orders. Our mission is to make high-quality, certified wellness and tech products accessible no matter where you are. We primarily serve customers in Europe, the USA, Canada, Asia-Pacific, and more.

⏱️ How long does shipping take?

We typically process orders within 24–48 hours of purchase.

  • UK & EU: 5–10 business days

  • USA & Canada: 7–12 business days

  • Worldwide: 10–20 business days

All shipments include tracking numbers, insurance, and delivery protection.

📬 What if my order hasn’t arrived?

If your package is delayed or hasn’t arrived after the estimated time frame, contact us at:
📧 support@nevker.com

Our team will investigate immediately and offer a fair solution — including a free replacement or a full refund, depending on the situation.

🔄 How do I return my order?

Returns are accepted within 30 days of delivery. To be eligible:

  • The item must be unused and in its original condition and packaging

  • Certain personal care items may be non-returnable for hygiene reasons

To begin a return, contact us at support@nevker.com. Our customer care team will guide you through the steps and provide a return address.

✅ What guarantees do you offer?

Your satisfaction is our priority. We offer a 100% money-back guarantee within 30 days of delivery if you're not satisfied with your order.
Note: Refunds are processed only for returned items that meet our return policy conditions.

🎁 How can I get a discount?

Join the NevKer community by subscribing to our newsletter! Subscribers get early access to:

  • Discount codes

  • Holiday sales

  • New product launches

📧 Subscribe on the homepage or at checkout.

🔒 Are your products sold elsewhere?

No — we only sell directly through nevker.com.
Products with the NevKer logo and certification are only available on our official website. Please beware of imitations or unauthorized sellers on third-party platforms.

💬 Still need help?

Reach out to our dedicated support team 24/7:
📧 support@nevker.com
📞 +44 7446 431774